Universal Advisor - FNB Cape Town

📝 About the role

FNB is hiring a Universal Advisor in Cape Town. You serve customers in the branch, spot what they need and offer the right banking solutions.

✅ Key duties

• Help customers in a positive, professional way
• Identify customer needs and offer banking products
• Direct customers to eChannels and self-service
• Follow FAIS, TCF and bank processes

🎓 Requirements

• Preferred: NQF 5 certificate in Banking, Business Admin or Customer Service
• 1-3 years' customer-facing experience in financial services
• Understanding of FAIS and TCF