Trainee Claims Assessor

📝 About the role

Old Mutual is looking for a Trainee Claims Assessor in Pinelands, Cape Town, to learn to assess individual life claims. You check financial and medical evidence against business rules; a medical or medically related qualification is a strong advantage.

✅ Key duties

• This role is for a dynamic individual with a willingness to learn and be part of a specialised claims assessing team
• Accountable for managing own time effectively to meet service delivery needs.
• Prioritise tasks and ensure high-quality output.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others and can work independntly.
• Accepts and lives the company values.
• Uses specialist technical knowledge to evaluate and manage the validity of contracts and; determine and manage the liability of claims.
• Determines, selects, and accepts risk and/or liability on behalf of the organisation.
• Evaluates financial and medical evidence against business rules and practices.
• Exercises discretion in decision-making within standardised practice.

🎓 Requirements

• Matric with Biology, Mathematics, or Accounting essential
• Completed medical / medically aligned degree, e.g. Nursing; Occupational Therapy; Physiotherapy, or a three (3) year related diploma would be a distinct advantage.
• Claims assessing experience would be an added advantage.
• Specialised medical knowledge through learning or experience is essential.
• Experience in the Financial Service Industry would be advantageous.
• PC proficiency in MS Office i.e. Word, Excel, etc.
• Well-developed interpersonal skills.
• Strong verbal and written communication skills particularly the ability to have difficult conversations.
• Attention to detail.
• Well-developed problem-solving skills.