Senior Administration Officer: Operations (x3)
Department of Employment and Labour
📝 About the role
Department of Employment and Labour is advertising Senior Administration Officer: Operations (x3) in Mdantsane, Eastern Cape (ref HR4/4/1/200 (Mdantsane); HR4/4/1/201 (Kwa-Maqoma); HR4/4/1/202 (Alice)). Main duties include: Provide Unemployment Insurance services through interaction with customers, provide quality assurance and follow-up on Unemployment Insurance applications, Administer the UI claims and Processing Serv. Remuneration: R413 001 per annum. Applications close 16 October 2026.
✅ Key duties
- Provide Unemployment Insurance services through interaction with customers, provide quality assurance and follow-up on Unemployment Insurance applications, Administer the UI claims and Processing Services, Supervise resources (Human, Financial, Equipment/Assets) in the section
🎓 Requirements
- An undergraduate qualification in Operations Management / Public Management or Administration / Business Administration or Management / Administrative Management / Management / Financial Accounting / Finance at NQF Level 6 as recognised by SAQA
- Two (2) years functional experience in Client Services environment/Claims Processing environment in operations or Insurance environment
- Valid driver’s licence
- Knowledge: Unemployment Insurance Act and Regulations (UIA), Unemployment Insurance Contributions Act, Department of Employment and Labour & UIF Policies and procedures, Operations System, Batho Pele Principles, Protection of Personal Information Act (POPIA) Skills: Interpersonal, Presentation, Listening, Communication (verbal and written), Computer Literacy, Problem Solving, Planning and Organising
📮 How to apply
Online application must include the new Z83 and CV as one attachment; indicate the correct job title and reference number of the post on the email, and use the correct email address associated with the post. Email the application to Jobs-ECMDS@labour.gov.za. Ad says: indicate the correct job title and reference number on the email (e.g. subject: "Senior Administration Officer: Operations – HR4/4/1/200 (Mdantsane); HR4/4/1/201 (Kwa-Maqoma); HR4/4/1/202 (Alice)"). Posts at Mdantsane (Jobs-ECMDS@labour.gov.za) and Kwa-Maqoma/Alice (Jobs-ECFOB@labour.gov.za). As advertised: Deputy Director: Labour Operations, Private Bag X19, Mdantsane, 5201, Hand deliver at No.1 Mazaule Street, NU 1, Mdantsane. Email: Jobs-ECMDS@labour.gov.za Deputy Director: Labour Operations, Private Bag X530, Kwa-Maqoma, 4735 or hand deliver at No.528 Alice Road Old Teba Building Kwa-Maqoma,5720. Email: Jobs-ECFOB@labour.gov.za
Email your application to: Jobs-ECMDS@labour.gov.za and use the subject line Application: Senior Administration Officer: Operations (x3) (Ref HR4/4/1/200 (Mdantsane); HR4/4/1/201 (Kwa-Maqoma); HR4/4/1/202 (Alice)).
Hand-deliver or post to: Private Bag X19, Mdantsane, 5201
Enquiries: Mr Lisolomzi Mduduma Tel No: (043) 285 0402 (Mdantsane Labour Centre) Mr Tamsanqa Mgudane Tel No: (046) 307 7280 (Kwa-Maqoma Labour Centre and Alice Satellite Office)
Original advert: Department of Employment and Labour