Receptionist – Edenvale Medicross

📝 About the role

Medicross Edenvale (Netcare primary care) needs a permanent receptionist to run the front desk. The role covers patient admissions, switchboard, billing and the pay point, plus handling patient queries. Knowledge of medical schemes and SAP helps.

✅ Key duties

• Responsible for the preparation of the reception area for each working day and have all front desk activities.
• Maintain a neat and tidy reception area that is welcoming to our client base.
• Maintain compliance to the uniform policy including the wearing of your name badge
• Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY.
• Responsible and accountable for accurate document completion.
• Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system.
• Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager.

🎓 Requirements

• Matric or equivalent NQF level 4 qualification.
• Higher certificate – NQF level 5.
• Previous receptionist experience (minimum 1 – 2 years) in hospital/clinic environment.
• Intermediate computer skills (MS Word, Outlook, Excel).
• SAP
• ME+