Online Administrator - Hemmingways

📝 About the role

Dis-Chem is recruiting a Online Administrator in East London, Eastern Cape. Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Hemmingways store. Key requirement: Grade 12 / Matric. Applications close 2026-10-26.

✅ Key duties

• Promote the ultimate superior customer relations experience for all Click & Collect users
• Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased
• Stay up to date with all e-mail and system queries and act accordingly
• Keep accurate records of all Click and Collect orders received, picked, packed and released to customer
• Identify opportunities to reduce customer wait times upon picking at stores
• Report any system issues as soon as it appears to enhance customer experiences
• Correctly pick and pack parcels to avoid customer discrepancies
• Resolve any customer queries in the fastest and most appropriate way possible

🎓 Requirements

• Grade 12 / Matric
• Minimum of 1 years’ experience in a relevant retail environment
• Proof of Vaccination Certificate
• Computer literate – MS Office and Internet browser administration
• Understand best practices related to Click and Collect in-store operations
• Customer Service driven and focus on quality
• Exceptional communication and active listening skills
• Customer service skills