Night Receptionist – Safari Hotel & Convention Centre

📝 About the role

Orion's Safari Hotel & Convention Centre in Rustenburg needs a Night Receptionist. You check guests in and out overnight, manage reservations and enquiries and keep the front desk secure. Hotel reception experience is required.

✅ Key duties

• Greet and check in guests as they arrive, ensuring a smooth and friendly welcome
• Manage reservations, handle inquiries, and provide accurate information about hotel services and local attractions
• Handle guest requests efficiently, ensuring their needs are met promptly and courteously
• Process payments, manage cash transactions, and maintain accurate financial records throughout your shift
• Oversee the security of the hotel during night hours, ensuring the safety of guests and staff
• Coordinate with housekeeping and maintenance teams regarding guest needs and room status
• Address any guest complaints or issues with professionalism, following up to ensure resolution
• Prepare night audit reports and maintain organized records of guest information and transactions

🎓 Requirements

• Proven experience in a customer-facing role, preferably in hospitality or hotel management
• Excellent communication and interpersonal skills, with a strong focus on customer service
• Familiarity with hotel management software and basic computer proficiency
• Ability to work independently and remain calm under pressure during busy periods
• Strong attention to detail and organizational skills to manage multiple tasks effectively
• Must have 2+ years of reception and reservations experience within the hospitality industry
• Must be able to work on Protel or Opera Booking system (PMS)
• Knowledge of local attractions and amenities to better assist guests