Hotel Receptionist

📝 About the role

Orion Hotels & Resorts is hiring a permanent Hotel Receptionist at the Coach House Hotel just outside Tzaneen, Limpopo. The receptionist is the guests' first point of contact, handling check-ins, reservations, billing and guest queries.

✅ Key duties

• Greet and welcome guests on arrival
• Handle check-in and check-out and process reservations
• Resolve guest enquiries and complaints promptly
• Maintain guest records and manage billing and payments
• Coordinate with housekeeping and maintenance on room readiness
• Inform guests about amenities, services and local attractions
• Process phone and email reservations accurately
• Uphold hotel policies including safety and security

🎓 Requirements

• Grade 12 or equivalent
• Hospitality certificate/diploma is advantageous
• Proven front desk or customer service experience in hospitality
• Accurate payment processing and billing
• Familiarity with PMS/reservation systems (Protel, Opera or similar) preferred
• Strong communication, organisation and multitasking skills
• Experience handling guest complaints
• Knowledge of the local area