Customer Care Administrator

📝 About the role

Pedros head office in Newlands East, Durban, needs a Customer Care Administrator on contract. You answer customer complaints and queries by phone, email and social media and make sure they are resolved on time. Speed, accuracy and good record-keeping are key.

✅ Key duties

• Respond to customer complaints and enquiries via telephone, email and social media
• Record and escalate customer complaints to the relevant internal teams and follow up until resolved
• Contact customers to understand and assess complaints before escalating matters to stores
• Respond to and manage customer reviews across Facebook, Google and other social media platforms
• Ensure customer complaints and resolutions are accurately captured on internal reports and systems
• Maintain and update customer care reports and records
• Communicate with stores and customers daily via email and other relevant channels
• Ensure customer queries are resolved within agreed timeframes

🎓 Requirements

• Qualification in Administration or a related field
• 1–2 years' experience in a customer service or administrative environment
• Previous experience working with social media platforms will be advantageous
• Computer literate and comfortable working across multiple systems
• Excellent customer service skills
• Excellent command of English, both written and verbal
• Strong attention to detail and accuracy
• Strong data entry and administrative skills