Customer Assistant: Stockroom – Canal Walk

📝 About the role

Woolworths Canal Walk needs a Stockroom Customer Assistant. You keep the stockroom organised, clean and safe, receive and move stock efficiently and help keep shelves full. Grade 12 and some retail or FMCG stockroom experience are asked for.

✅ Key duties

• Maintain an organized, hygienic, and safe stockroom environment following company policies and OHASA standards
• Efficiently process stock movements including returns (RTVs), inter-branch transfers (IBTs), and waste in compliance with Woolworths guidelines
• Provide exceptional customer service by responding promptly and courteously to internal customer requests and inquiries
• Ensure accurate stock handling through basic product knowledge and adherence to inventory procedures to minimize shrinkage
• Support store operations by keeping the sales floor and back areas clean, safe, and well-stocked
• Observe and report any acts of dishonesty, shrinkage, or fraud to management or the designated hotline
• Demonstrate personal leadership by adhering to attendance, dress code, and ethical standards consistently
• Participate actively in team meetings and contribute to setting goals and work schedules to enhance team effectiveness

🎓 Requirements

• Minimum Grade 12 or equivalent National Qualifications Framework (NQF) level
• Previous experience in a retail or Fast Moving Consumer Goods (FMCG) stockroom or receiving environment highly desirable
• Ability and willingness to work flexible shifts as required by store operations
• Basic product knowledge relevant to stockroom inventory and retail merchandise
• Strong communication skills for effective interaction with internal customers and team members
• Good numeracy and literacy skills to handle stock records and related documentation accurately
• Ability to follow company policies and procedures to maintain an organized, hygienic, and safe stockroom environment
• Demonstrated customer service orientation, including friendliness, responsiveness, and attention to customer needs