Customer Assistant: Foods – Ballito Lifestyle

📝 About the role

Woolworths is hiring a Customer Assistant in the Foods department at its Ballito Lifestyle store. You help customers, keep shelves stocked and rotated, and follow food safety and cold-chain rules. Grade 12 and willingness to work early mornings and weekends are needed.

✅ Key duties

• Deliver exceptional customer service by greeting customers warmly and responding to their needs effectively
• Apply selling skills by advising customers on product options, promotions, and alternatives when items are unavailable
• Manage stock efficiently by implementing stock rotation, maintaining cold chain and hygiene standards, and replenishing shelves accurately
• Identify and address quality concerns promptly, including isolating damaged goods and managing returns to vendors
• Adhere strictly to shop-keeping disciplines including gap policies, planograms, and maintaining a clean, tidy department
• Minimise shrinkage by reporting dishonest acts, managing stock losses, and following red flag processes and security protocols
• Demonstrate product knowledge to assist customers and promote new lines and ongoing promotions in the department

🎓 Requirements

• Exhibit personal leadership through punctuality, adherence to dress code and hygiene standards, and active participation in team meetings
• Minimum education level: Grade 12 or equivalent NQF level
• Basic computer literacy to handle essential digital tasks
• Experience in a food retail or similar customer service environment is advantageous
• Ability to work flexible shifts, including early mornings and weekends
• Strong communication skills to engage effectively with customers and team members
• Basic numeracy and literacy skills for stock management and record-keeping
• Knowledge of food safety, hygiene standards, and cold chain management