Administrator- Payment

📝 About the role

Old Mutual is hiring a Payment Administrator in Pinelands, Cape Town, to handle death-benefit claims on retirement funds under Section 37C of the Pension Funds Act. You process documents, take and make client calls and help deceased members' families through the process.

✅ Key duties

• Perform complex administrative tasks in accordance with SLA parameters, in a processing environment
• Follows standardised processes in line with normal business functioning
• Build strong partnerships with internal staff in order to provide good service
• Ensure all issues are proactively and smoothly resolved, keeping customers informed and providing good service
• Collaborates and networks effectively with others and achieve results
• Makes outbound calls in accordance with predetermined schedules and gathers relevant information.
• Deals with clients queries via telephone in adherence with productivity standards

🎓 Requirements

• Matric (essential)
• Post-matric qualification in administration, finance, or related field (advantageous)
• Experience in retirement fund administration (preferably 1–2 years)
• Basic understanding of the Pension Funds Act , with exposure to Section 37C processes (advantageous)
• Knowledge of Old Mutual products and administrative processes (e.g., Greenlight, Max Income, Max Investment, Mass Foundation Market and others)
• Familiarity with Old Mutual systems (AWD, BANCS, BIZAGI, EMS, OMUNET, etc.)
• Computer literacy (MS Office) with accurate typing and document handling skills
• Education: Matriculation Certificate (Matric)