Administration Clerk: Support (Family Physicians)

📝 About the role

An admin clerk post in the Stellenbosch primary health care sub-district supporting family physicians and the medical team. Work includes diaries, meetings, leave and HR paperwork, plus patient bookings and referrals.

✅ Key duties

• Provide comprehensive secretarial and executive support to Family Physicians and the multidisciplinary medical team
• Coordinate diaries, meetings, leave administration, HR documentation and office administration
• Provide clinical administrative support, including patient bookings, referrals, medico-legal documentation, HealthNet coordination and communication with patients and families
• Oversee office communication processes, including telephone systems, call routing, message management and escalation of urgent matters
• Coordinate operational administrative functions, including access control, overnight-room oversight, office supplies, quality improvement projects and general management support
• Supervise, orientate and mentor Medical Secretary interns, including task allocation, performance feedback and completion of training documentation
• Maintain accurate records and ensure confidentiality of all administrative and clinical information

🎓 Requirements

• Minimum educational qualification: Senior Certificate (or equivalent)
• Competencies (knowledge/skills): Knowledge of Public Service administrative procedures and office management
• Knowledge of patient administration, referral pathways and medico-legal documentation
• Knowledge of records management and confidentiality principles
• Excellent organizational, planning and time management skills
• Excellent written and verbal communication skills, including minute-taking
• Computer literacy in Microsoft Word, Excel, PowerPoint and Teams